Delivery Policy

All orders are subject to product availability. The date of delivery for your order may vary due to carrier shipping practices (public holidays etc.), delivery location and method of delivery. Shipping charges will be calculated by one or all of your location, the value of your order and the weight of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.

 

Time to Delivery – Republic of Ireland & Northern Ireland

Orders placed Monday to Friday before 12.00pm are generally shipped that day for next day delivery with DPD as long as stock is available. Orders placed on Friday after 12.00pm will be dispatched on Monday. Delivery is next day except Friday dispatches which are will be delivered on Monday (Parcels are sometimes delivered on a Saturday but it is not guaranteed).

The delivery charge for orders under €60 is €5 for anywhere in ROI or NI You will receive an email with a tracking link from Foley’s Chemist when your order is completed and awaiting pickup by DPD. You will also receive an email and a text message (if mobile number supplied) from DPD confirming when they will attempt to deliver your parcel and giving options to reschedule delivery.

Orders over €60* are shipped free of charge to customers in Ireland or Northern Ireland (Please select Northern Ireland in the delivery country field rather than UK to show this shipping option). We also offer An Post Registered Post at a cost of €9.

*Exclusions: Some low margin products or sale products are excluded from free shipping, if one of these products is in the cart the free shipping option will not be available.

 

Time to Delivery – UK

Delivery to the UK is by An Post International Registered Post at present due to Brexit. Some liquids can’t be sent due to postal restrictions and no shipping option will show if these items are in the cart. We hope to resume delivering by DPD in the near future when all items will be allowed again. United Kingdom customers can expect delivery of their orders within 3-5 days. Customers in city destinations may receive their parcels swifter than customers in rural areas.  You will receive an email with a tracking link when your order is completed.

 

Time to Delivery – Rest of the World

 We use An Post International Registered Post for most international orders, this is a signed for service and as such someone must be at the specified address to receive the parcel (PO boxes are not allowed). Please refer to the grid below for estimated delivery times.  You will receive an email with a tracking number upon dispatch. The order status can be checked at this link.

We also offer DPD delivery to certain European destinations (Delivery time varies by country), this will show at checkout in the shipping options if available to your chosen destination.

Some destinations are not being services during the COVID-19 pandemic. If no option for shipping appears at checkout then unfortunately we are not able to ship to your country at present. The list is changing weekly as service returns to more countries.

 

*Please note – the times below are estimates not guarantees and there is always the possibility of unforeseen delays with international postal services.

  

International Delivery Times

(Due to COVID19 delays these time are no longer accurate, parcels are still arriving without issue but customers should expect delays)

Delivery to USA   2 – 6 working days
EU Countries  2 – 7 working days
Australia and Canada  2 – 8 working days
Rest of World  4 – 15 working days

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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