Delivery Policy

All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments. Shipping charges will be calculated by one or both of your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.

Time to Delivery – Republic of Ireland & Northern Ireland

Orders placed Monday to Friday before 12.00pm are shipped that day as long as stock is available. Orders placed on Friday after 12.00pm will usually be dispatched on Monday. Delivery is usually next day but can take longer in some cases.  Delivery charges for orders under €50 are: Dublin – €5 and Outside Dublin – €6. You will receive an email with a tracking link when your order is completed and awaiting pickup by Fastway Couriers.

Time to Delivery – UK
United Kingdom customers can expect delivery of their orders within 3-5 days (pickup Monday – Friday only). Customers in city destinations may receive their parcels swifter than customers in rural areas. Orders will be dispatched with UPS Standard Tracked (orders with a value of €10 or less can choose An Post Standard Post – this is neither tracked or insured). Orders over 20kg will incur a 2nd €12 UPS label charge as will each subsequent 20Kg. You will receive an email with a tracking link when your order is completed and awaiting pickup (UPS tracking doesn’t show any location information apart from the creation of the label until the package reaches the U.K.)

Time to Delivery – Rest of the World
We use An Post Registered International Delivery. To check your delivery time estimate then please refer to the grid below.  You will receive an email with a tracking number upon dispatch. The order status can be checked at here.

*Please note – the times below are estimates not guarantees and there is always the possibility of unforeseen delays with international postal services.

International Delivery Times

Delivery to USA  2 – 6 working days
EU Countries 2 – 7 working days
Australia and Canada 2 – 8 working days
Rest of World 4 – 15 working days